What Shipping Methods Are Available?
Both our Standard Shipping and Free shipping (applies on orders over €30) is delivered with Swedish Mail Service (Postnord).
Do You Ship Internationally?
Yes, of course we do! How would we otherwise be able to spread the love of socks?
How Long Will It Take To Get My Package?
We ship all orders from Sweden (that small country way up north). We ship your orders within 12 hours on working days. Expected delivery times is 3-4 days in Europe and 5-6 days to USA, Asia and Australia.
What Payment Methods Are Accepted?
We offer payments via PayPal, Apple Pay, Credit/Debit Cards (Visa, Mastercard and American Express), Alipay, Bancontact, Giropay, iDEAL, Przelewy24 (P24) and SOFORT.
Is Buying On-Line Safe?
Yes, it is very safe. We never handle any payment information – instead our payment partners (Stripe, PayPal and Apple) handle everything regarding payments. These companies are huge and comply to all laws regarding international payments.
Orders and Returns
Do I need an account to place an order?
No, you really don’t – but we highly recommend that you create one anyway. If you create an account you can keep track of your orders and will be able to receive great deals. If you want to create one, either simply check the “Create Account” checkbox in the checkout, or click this link.
Who should I contact if I have any queries?
You should email firstname.lastname@example.org. Normally, Malin is the one answering these emails but from time to time we will surprise you by being someone else.
How Can I Return a Product?
This is very simple, just email email@example.com and we’ll help you through the process.
How Can I Cancel Or Change My Order?
We pride ourselves to be REALLY fast shippers, so you have to be a really fast canceller 🙂 However, Swedish time zones normally gives you a couple of hours between order placing and shipping. If you order has not been shipped yet, simply email us at firstname.lastname@example.org and we’ll help you cancel your order.
How Do I Track My Order?
If you’ve chosen Standard Shipping or ordered enough items to get the Free Shipping, it is sent with a delivery method that has no tracking number. In these cases the tracking simply means if we’ve shipped your order or not. If you want to see this or have chosen another shipment method, either log in to your account and click “My Orders” or click this link to track your order.
I’ve found some misspelled words!
We’re sure you have! Actually, Swedes normally speaks english quite well but spelling is harder than talking. We’d really love if you helped us getting better at this, so please send an email to email@example.com with your findings.
Do you do sponsor deals?
Normally, no. But of course we can always talk about it! Send us an email to firstname.lastname@example.org and tell us what you have in mind.
I bought socks from you, and now I don’t like my old collection any longer…
This happens more often than you’d think. The best way to solve it is to purchase more socks from us. Do you have LOTS of socks at home? If so, drop us an email at email@example.com and we’ll surely figure out a volume deal for you.